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13

Salesforce & Technical certifications

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Case Studies

Yotpo logo

Yotpo :

How Salesforce integration accelarated our company’s growth


Neta Moreno

Neta Moreno
Director of Business Applications

What we did

– Supported the growth of users from under 30 to over 200 worldwide including training and user adoption
– Built complex quote logic and one-click integrations with e-Signature solutions (Conga & Docusign)
– Moved to a multi-currency organization
– Managed different pricebooks and packages with complex and automated pricing models
– Developed and maintained the full sales process from lead creation to closing opportunities

Before
“Our rapid growth required a Salesfroce integration that is solid yet scalable. As our sales operation grew and our product offering became more and more complex we needed to increase our time to market and maintain control and visibility over our customers and our KPIs.”

After:
“Not only did our Salesforce implementation support our growth it actually accelerated it.“

About Bkonect:
“Bkonect has been an important part of our journey from 30 to 200+ employees. They have been our consulting partners for over 2 years now. Bkonect has shown an impressive professional, honest and steady commitment to our company and our business objectives. Always in the right measure and with a long-term vision”

Jacada :

Lightning Migration: Higher productivity and increased employee satisfaction


A. Lee Judge
Sr. Digital Marketing Manager

Jacada Logo

Before
“After years of customizations and deprecated procedures, our Salesforce layouts were in serious need of optimization. From Lead management to Opportunity creation, navigating data entry had become more time consuming than necessary.”

After:
“The new UI is a huge jump forward. Much more flexible, clean and personalized. The result is that our team shows higher productivity and following an anticipated adjustment period, our employee satisfaction in regards to Salesforce has improved significantly“

About Bkonect:
“The Bkonect team, which has supported us for several months prior to the lightning migration, enabled and guided us into the new Salesforce UI. Knowing that the process would be difficult and without a clear-cut ROI, the Bkonect team’s involvement helped us realize a true benefit from the migration. Bkonect was an integral and essential partner in reaching our implementation goals”

What we did

– Implemented and managed full migration from Salesforce Classic to Lightning
– Data Management with deduplication, archiving and removal of redundancies
– Process Automation and improved adoption for Salesforce modules
– Support and Training users on all aspects related to Salesforce.

Renegade furniture client logo

Renegade Furniture Group :

How Bkonect helped us gain both time and revenue!


Ari Greenwald

President, Renegade Furniture Group

What we did

– Developed an order processing module on the Force.com platform

– Custom integration with an E-commerce site (Magento)

– Built integration with several manufacturers and delivery companies

– Built a partner community for delivery companies

– Automated the payment processing and integration with authorize.net

– Automated Fraud checks through integrations with SiftScience and WhiteGlove

– Supported and trained users on all aspects related to Salesforce

– Rolled-out Service cloud for all customer care departments

– Built reports and dashboards to provide insight into company KPI

Before
Processing furniture orders placed by our customers involved multiple platforms like Google Sheets, Trello, Magento and others. We were doing a lot of manual work. We got to a point that our customer service, which is the most important thing for us, was at risk due to the high amount of orders coming in.

After:
“Today we handle almost double the number of orders we did last year and we do everything in Salesforce. We’ve already automated manual tasks, built integrations with our partners and we are only one year in. The amount of time we already saved running our operations on Salesforce is mind-blowing.“

About Bkonect:
“Going through this complex technical and profound cultural transformation required a partner that could understand our vision and lead us there. Bkonect not only provided exceptional professional support, but they also connected to our value, our industry, and our business objectives in no time. They encouraged us to take small steps, maintaining a long-term vision, and with constant monitoring of performance and ROI. They made it all look easy.”

Case Studies

Yotpo logo

 

Yotpo :

How Salesforce integration accelarated our company’s growth


Neta Moreno

Neta Moreno
Director of Business Applications

 

Before

“Our rapid growth required a Salesfroce integration that is solid yet scalable. As our sales operation grew and our product offering became more and more complex we needed to increase our time to market and maintain control and visibility over our customers and our KPIs.”

 

After:

“Not only did our Salesforce implementation support our growth it actually accelerated it.“

 

About Bkonect:

“Bkonect has been an important part of our journey from 30 to 200+ employees. They have been our consulting partners for over 2 years now. Bkonect has shown an impressive professional, honest and steady commitment to our company and our business objectives. Always in the right measure and with a long-term vision”

What we did

– Supported the growth of users from under 30 to over 200 worldwide including training and user adoption
– Built complex quote logic and one-click integrations with e-Signature solutions (Conga & Docusign)
– Moved to a multi-currency organization
– Managed different pricebooks and packages with complex and automated pricing models
– Developed and maintained the full sales process from lead creation to closing opportunities

Jacada Logo

Jacada :

Lightning Migration: Higher productivity and increased employee satisfaction

 

Before
“After years of customizations and deprecated procedures, our Salesforce layouts were in serious need of optimization. From Lead management to Opportunity creation, navigating data entry had become more time consuming than necessary.”

After:
“The new UI is a huge jump forward. Much more flexible, clean and personalized. The result is that our team shows higher productivity and following an anticipated adjustment period, our employee satisfaction in regards to Salesforce has improved significantly“

About Bkonect:
“The Bkonect team, which has supported us for several months prior to the lightning migration, enabled and guided us into the new Salesforce UI. Knowing that the process would be difficult and without a clear-cut ROI, the Bkonect team’s involvement helped us realize a true benefit from the migration. Bkonect was an integral and essential partner in reaching our implementation goals”


A. Lee Judge
Sr. Digital Marketing Manager

What we did

– Implemented and managed full migration from Salesforce Classic to Lightning
– Data Management with deduplication, archiving and removal of redundancies
– Process Automation and improved adoption for Salesforce modules
– Support and Training users on all aspects related to Salesforce.

Renegade furniture client logo

 

Renegade Furniture Group :

How Bkonect helped us gain both time and revenue!

 

Before
Processing furniture orders placed by our customers involved multiple platforms like Google Sheets, Trello, Magento and others. We were doing a lot of manual work. We got to a point that our customer service, which is the most important thing for us, was at risk due to the high amount of orders coming in.

After:
“Today we handle almost double the number of orders we did last year and we do everything in Salesforce. We’ve already automated manual tasks, built integrations with our partners and we are only one year in. The amount of time we already saved running our operations on Salesforce is mind-blowing.“

About Bkonect:
“Going through this complex technical and profound cultural transformation required a partner that could understand our vision and lead us there. Bkonect not only provided exceptional professional support, but they also connected to our value, our industry, and our business objectives in no time. They encouraged us to take small steps, maintaining a long-term vision, and with constant monitoring of performance and ROI. They made it all look easy.”


Ari Greenwald

President, Renegade Furniture Group

What we did

– Developed an order processing module on the Force.com platform

– Custom integration with an E-commerce site (Magento)

– Built integration with several manufacturers and delivery companies

– Built a partner community for delivery companies

– Automated the payment processing and integration with authorize.net

– Automated Fraud checks through integrations with SiftScience and WhiteGlove

– Supported and trained users on all aspects related to Salesforce

– Rolled-out Service cloud for all customer care departments

– Built reports and dashboards to provide insight into company KPI

What other clients say

Benefits:

We help you plan and execute your Digital Agenda to accelerate time to value.
Leading you through the cultural impact of the organizational changes and keeping your customer in the centre of everything.

Prepare foundations for growth

Setting up the right foundations for your database is critical. It can save you both money and time in the long run. Make the right decisions early and keep your company competitive by building a scalable and flexible database.

Align systems to strategy

Your strategy should define your processes and not the other way around. Design and customize your systems based on the specific needs of your business to ensure that your customer journeys will stay aligned with your values

Gain control and visibility

By having everything in one place you will be able to see the full picture at the same time as being able to drill down to the details with one click. Make decisions based on real data in real time, track performance on a daily to yearly level.

Save time and money

Save valuable resources by creating automation for repetitive tasks and managing communications and activities in one place. Leverage the power of AI to make smarter predictions and increase productivity.

Be available everywhere

Give your customers the freedom of reaching you through their choice of preferred channels. Have a seamless, integrated omnichannel solution to ensure that your customers receive the tailored service they deserve, provided by the right representative in no time.

Build life-lasting relationships

Have the best method of communication with your customers at your fingertips, no matter where they are in their sales journey. Provide them with relevant, personalized information that will emphasize your unique value and offerings over the long term.

Solutions

Salesforce offers a suite of multi-cloud applications that cover every aspect of a business today. We specialize in integrating the following:

Solutions

Salesforce offers a suite of multi-cloud applications that cover every aspect of a business today. We specialize in integrating the following:

Sales and Service Platform

Our team of Salesforce professionals designs and creates customer and employee experiences that result in increased engagement, efficiency, revenue, and productivity.

Subscription Management

Easily manage subscription billing with flexible terms. Quickly recognize revenue and report on quotes, orders, invoices, and payments.

Analysis & Data Visualization

Gain increased insights into your customer’s journey. Give yourself the tools to take decisions quickly. Have the ability to see everything from the big picture to the smallest details.

Connected Communities

Give your customers and employees a way to help each other. Enjoy the magic of community around your product or services. Give your customers a place to be heard and to hear from others. Share ideas, comments, and knowledge.

B2B Marketing Automation

Use Pardot – the industry-leading Marketing Automation module for Salesforce to capture, nurture and pre-qualify B2B leads. Align Marketing and Sales in the same system with dual Pardot-Salesforce syncing. Automate repeat marketing tasks and pre-qualify leads based on their business information and repeat interest over time.

Omni Channel Communications

Allow customers to reach you on their own terms, through channels at their preference. By integrating these multiple forms of communications, from text and email to voice and social media, you can keep track of them and create a communication strategy that fosters a consistent customer experience.

Talk to a certified Salesforce Architect today!

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Talk to a certified Salesforce Architect today!